Return and Refund Policy

Thank you for choosing H0M Global Arts services. We strive to provide top-notch services to our clients. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. Returns

Due to the nature of our services, returns are generally not applicable. Once a PR service or cultural event experience has been initiated or completed, it is considered delivered and cannot be returned.

2. Refunds

We understand that circumstances may arise where a refund is necessary. H0M Global Arts may consider refund requests under the following conditions:

a. Unsatisfactory Performance: If you believe that the PR services provided did not meet the agreed-upon standards and objectives, you may submit a refund request within 15 days of the service delivery date. We will review the concerns and, if valid, may issue a partial or full refund at our discretion.

b. Service Cancellation: If you wish to cancel your PR services before they have commenced, you may be eligible for a refund based on the following schedule:

  • Cancellation within 7 days of service initiation: Full refund

  • Cancellation between 8-14 days of service initiation: 50% refund

  • No refunds will be issued for cancellations after 14 days of service initiation.

3. Refund Process

To request a refund, please follow these steps:

a. Contact our customer support team at customer@h0mglobalarts.com within the specified timeframe, providing detailed reasons for your refund request.

b. Our team will review your request and may request additional information or clarification.

c. If your refund request is approved, we will process the refund within 10 business days. The refund will be issued using the same payment method used for the original transaction.

4. Contact Information

If you have any questions about our Return and Refund Policy, please contact us at:

H0M Global Arts Customer Support Email: customer@h0mglobalarts.com

Note: This Return and Refund Policy is subject to change without notice. It is your responsibility to review this policy periodically for updates.